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Home
About
Products
All Products
Soaps
Balm
Baby Products
Bath Bag
Bath Bombs
Body Scrubs
Gift Sets
Lip Balm
Lip Scrubs
Lotions
Matryoshkas / Nesting Dolls
Men’s products
Other things
Blog
Contact
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Frequently Asked Question
About Our Products
What ingredients do you use?
Zapah Naturals products are made using natural and, whenever possible, organic ingredients such as olive oil, coconut oil, shea butter, palm oil, cocoa butter, jojoba oil, clays, essential oils, dried herbs and flowers.
Are your products handmade?
Yes! Every soap, scrub, lotion, and other bath product is handcrafted in small batches to ensure quality and freshness.
Do you use essential oils or fragrance oils?
We primarily use essential oils. Some products may include high-quality, skin-safe fragrance oils when noted.
Are your products vegan?
Yes. Please note that lip balms are made with beeswax. Each product includes full ingredient lists.
Are your products safe for sensitive skin?
Our formulas are gentle and natural, but everyone’s skin is different. If you have allergies or very sensitive skin, please review ingredients carefully and perform a patch test.
Ordering & Shipping
How long does it take to process my order?
Orders typically ship within 2–3 business days. Processing times may be longer during holidays or sales.
Do you ship internationally?
Not currently. We ship within the United States and US Territory only.
How much is shipping?
Shipping is calculated at checkout based on weight and destination. Orders of $50 or more ship for free.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us immediately. Once the package has shipped, we can’t modify or cancel it.
Returns & Exchanges
What is your return policy?
Due to the personal nature of bath and body products, returns are not accepted. If there is an issue with your order, we will make it right.
What if my order arrives damaged?
If your package is damaged, please contact us within 48 hours and include photos so we can assist with a replacement.
Can I exchange a product?
We do not accept exchanges for used items. Unopened items may be considered on a case-by-case basis.
Product Use & Care
How should I store handmade soap?
Keep soap in a dry, well-drained area between uses. Avoid letting it sit in water.
How long does a bar of soap last?
Typically 3–4 weeks depending on use and proper drainage.
Are your products safe for children?
Most are gentle enough for children. For very young or sensitive skin, unscented options are recommended.
Custom Orders & Wholesale
Do you offer custom or bulk orders?
Yes! We can create custom scents, labels, and bulk quantities for weddings, baby showers, corporate gifts, and more.
Do you offer wholesale pricing?
Wholesale options may be available for select retailers. Please contact us for details.
Contact
How can I reach you?
Email us at
hello@zapahnaturals.com
or send a message through our website’s contact form.
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