FAQ2017-05-02T17:33:41+00:00

Frequently Asked Questions

If your question is not answered below, please email us at info@zapahnaturals.com

I cannot find an expiration date on the product.2017-03-25T16:59:13+00:00

Since all of our products are freshly made, in small batches, please refer to the label where it informs you to use “within X months/years”.

Can I develop an allergy from your products?2017-03-25T16:58:35+00:00

We do not test our products on allergy reactions, so if you know you can develop an allergy from a certain ingredient, we would not recommend you to purchase it.

What kind of ingredients are you using?2017-03-25T16:58:02+00:00

We use only pure and natural ingredients to create our luxurious bath and body products. We buy organic ingredients if they are available, and all of our suppliers have been on the market for many years and provide good quality products.

Besides retail, do you offer wholesale or private label?2017-03-25T16:57:13+00:00

Yes. Please fill out the wholesale form found on the website. You can also email us at cs@zapahnaturals.com or call (251) 504 6202 with your questions and we will be happy to assist you.

How soon do you ship my UPS Next Day order?2017-03-25T16:55:54+00:00

Please, allow 48 to 72 hours for your order to be shipped.

What shipping options do I have?2017-03-25T16:55:22+00:00

We will ship your package based on its weight. You can choose either UPS or USPS services. All the packages will be shipped from Mobile, Alabama. Also, check out our posts and Facebook promotions on a free shipping.

What is your return policy?2017-03-25T16:54:55+00:00

Unfortunately, we do not accept our products back, unless it is our fault (the package was damaged during shipping, you received the wrong product, etc.).

Can I send a gift?2017-03-25T16:54:15+00:00

Absolutely. We will be happy to send a gift note with your message to the recipient and won’t include an invoice in the package. The invoice will be emailed to you directly.

Why was my credit card order declined?2017-03-25T16:53:44+00:00

There are a few reasons why your credit card order may be rejected on the Zapah Natruals website. These may include:

  • An incorrect billing address used on the order
  • An incorrect Security Code being entered for the order
  • An incorrect expiration data used
  • Your bank declines due to insufficient funds available for the order, credit limit exceeded, card cancellations or fraud review.
Is it safe to purchase through your website?2017-03-25T16:49:54+00:00

Absolutely. Zapah Naturals is SSL Certified.

What are your payment terms?2017-03-25T16:48:46+00:00

We accept all major credit cards: Visa, Master Card, Discover, American Express. You also can use your PayPal account. No cash or COD.